Grievance Officer notice

Required for Indian intermediaries by Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and for Data Fiduciaries by the Digital Personal Data Protection Act, 2023.

Grievance Officer: Ashwin Manikandan Entity: ASH Studios (proprietorship), trading as ASHDOCS Address: No. 102, Ramalingam Colony, Sanganur, Coimbatore North, Coimbatore, Tamil Nadu 641043, India Email: ashwinmanikandan@ashdocs.com Phone: +91 73958 84070 (Monday to Saturday, 10:00–18:00 IST)

Use this contact for complaints about content hosted through ASHDOCS, about how your personal data has been handled, or about any other grievance with the Service. We acknowledge every grievance within 48 hours of receipt and resolve it within 30 days, or sooner where the Rules require (for example, 72 hours for a request to remove content that is unlawful under Rule 3(1)(b) and 24 hours for a complaint under Rule 3(2)(b)). If you are not satisfied with the resolution you may escalate to the Grievance Appellate Committee at gac.gov.in (for intermediary complaints) or to the Data Protection Board of India (for personal-data complaints) once it begins accepting complaints.