Freshdesk
Paste an API keyOpen tickets with document links for any requester.
What you can do
- Create a Freshdesk ticket — subject, body with document links, and a requester email
No false success: every send/create in Freshdesk is verified — ASHDOCS reads the item back from Freshdesk's API before the step turns green. If it can't be found, the run fails honestly instead of pretending.
Get your Freshdesk credentials
- 1In Freshdesk click your avatar → Profile settings.
- 2Copy Your API key from the right-hand panel.
Add the connection in ASHDOCS
- 1Open the Connections page in the flows console.
- 2Click “Connect with a key” and pick Freshdesk.
- 3Paste: Domain, API key. ASHDOCS validates the credentials against Freshdesk before saving — a bad key is rejected with a plain-English reason, never stored.
Use it in a flow
In the flow builder, add the Freshdesk step, pick your connection, and fill the fields — values from earlier steps drop in as {{s1.field}} placeholders. Then hit Test this step in the step's panel to run it on its own before switching the flow on.
Troubleshooting
401 on create
Use the full domain (yourcompany.freshdesk.com) and the API key from the agent's own profile.
FAQ
Is the ticket verified?
Yes — the ticket is read back by its ID before the step turns green.
Priority and status?
Tickets open as Low priority / Open status today.