Zendesk
Paste an API keyOpen tickets with document links attached.
What you can do
- Create a Zendesk ticket — subject and body with the run's document links
No false success: every send/create in Zendesk is verified — ASHDOCS reads the item back from Zendesk's API before the step turns green. If it can't be found, the run fails honestly instead of pretending.
Get your Zendesk credentials
- 1In Zendesk Admin Center go to Apps and integrations → APIs → Zendesk API.
- 2Enable Token access and click Add API token; copy it.
- 3You'll also need your subdomain (the yourcompany in yourcompany.zendesk.com) and your agent email.
Add the connection in ASHDOCS
- 1Open the Connections page in the flows console.
- 2Click “Connect with a key” and pick Zendesk.
- 3Paste: Subdomain, Agent email, API token. ASHDOCS validates the credentials against Zendesk before saving — a bad key is rejected with a plain-English reason, never stored.
Use it in a flow
In the flow builder, add the Zendesk step, pick your connection, and fill the fields — values from earlier steps drop in as {{s1.field}} placeholders. Then hit Test this step in the step's panel to run it on its own before switching the flow on.
Troubleshooting
401 on create
Token access must be enabled in Admin Center, and the email must be an agent on that subdomain.
FAQ
Is the ticket verified?
Yes — the ticket is read back by its ID before the step turns green.
Who is the requester?
The authenticated agent — requester mapping from flow data is on the roadmap.